TESTIMONIALS

Terry is doing great! The Siemens project manager told her we couldn’t do it without her, so it’s not just me saying it! And, it’s true, Terri pitches in where ever and when ever. She continues to be a valuable team member.”
Diana Moore, Soarian Project Director
Moffitt

There was possibility that we may be losing lab business to other vendors due to the complexity of ordering lab work prior to this functionality being implemented. Now we have much better assurance that we can offer our Physician Practices a simplistic process.
Ava Wright, Lab Director
Beebe Medical Center

HDS and Beebe Medical Center collaborated to implement an exciting new feature for our Physician Practices. Not only allowing Practices to view Results in Net Access but to order tests for their patients quickly and easily for their future lab work. Great Job Team!!!
Barbara Vugrinec, VP/CIO
Beebe Medical Center

HDS was able to provide a qualified candidate to fill our needs in the time frame needed. HDS went above and beyond to ensure that our needs were met. I never felt pressure to change our original contract.
Lanette Morgan Program Manager, Clinical Informatics
Fremont Area Medical Center

I remain in awe of the help that I have gotten from Terri and Lisa. They do their "assigned work" and they do it very well, but...

There were so many quirky things happening and many frustrating moments for staff. This consulting team, and okay this is corny, were like super heroes. You turn around and they are standing there ready to fix the problem. Outside of the work they were assigned to do:
- Terry stayed with the Access team at peak freak-out times and did on-the-spot trouble shooting, handed out chocolate and talked folks off the ledge as needed.
- Lisa was there and though more behind the scenes, she made fixes happen instantly.

So yes, I am gushing, but you should know that our success at SHC would not have been realized without this team!

Ginger McDonough, Director, Patient Access
Mary Washington Hospital

I would like to provide some feedback for Mary.
- She listens extremely well to our questions/assignments
- Delivers what is asked for
- Works well with the team
- Keeps us apprised of what's going on
- Demonstrates her enthusiasm in her attitude and work
- Stays focused, but appears to be able to multi-task when needed

Kathi Holt
Nationwide Childrens Hospital

Just wanted to pass on to you how much I have enjoyed working on our EPIC build with Diane. She really knows her stuff, was always very willing to work around my schedule and was always a pleasure to work with.

I hope we are lucky enough to have her help when we "go live."
Nancy R. Kelly, M.D., M.P.H.
UT Southwestern Medical Center Children's Medical Center Dallas

My name is Sherry Chin and I am one of the CareNet Team members from Adventist Healthcare (AHC). I work for the psychiatric/mental health entity of AHC; known as Potomac Ridge Behavioral Health (PRBH). I am writing to share with you my work experience with Jeannette; in hopes that you will be able to communicate this feedback to future clients.

First, please allow me to give you some history in terms of my work on the CareNet Team. Approximately 2 years ago; I was asked by the Leadership Team at PRBH to join CareNet after the psychiatric nurse on the Team left the organization. At that time I was managing the Staff Development Department and had NO prior experience with Informatics or an Electronic Medical Record (EMR). As a matter of fact; I was the ONLY member on the Team that had no prior experience in this type of role. I was competent in terms of computer skills; but my computer skills were primarily utilized in an administrative and training capacity.

With this new challenge; you can imagine that I was anxious about the new learning curve and the new skill set that I had to develop; in order to move Behavioral Health forward with Cerner. My Team Lead; Debbie Glascock and the other Team members were welcoming and supportive; but I knew that my many questions slowed down their own work and this concerned me. I went on-line and read many articles to try to get up to speed; but I was still falling behind...and then we were fortunate enough to have Jeannette join our Team and that was a blessing!

Jeannette took the time with myself and others to help us develop confidence in using the tools and in designing the build of the application. For me; the most rewarding aspect of working with her was the mentoring that I received. She would take time to give me different clinical scenarios that would allow me to critical think about the use of the EMR in delivering patient care. She allowed me to see that I wasn't so far behind and that it was possible to match my clinical experience with my technology experience. With her mentoring; my confidence increased and before you knew it; I was in the build tools by myself; needing very little supervision. She gave me the safe learning space that I needed to be challenged, to grow and to think in a new way.

I am very thankful to her for her expertise and her guidance. I am hopeful that as this contract ends; she will be able to have the opportunity to take another "newbie" Informatics Nurse under her wings.

Sherry D.Chin, Care Excellence Lead
Potomac Ridge Behavioral Health System

I will take this introduction as an opportunity to tell you something you probably already know...Lisa and Terri are amazing! They did some awesome work before during and after our SHC opening. I don't know how we would have gotten through without them! They were rocks for us both technically and support wise!
Ginger McDonough, Director, Patient Access
Mary Washington Hospital

Pat is a great resource and were very happy to have her on-board. We experience all of the great qualities you mention each day we work with her. We are very lucky to have her around!!!!!!!!!!!!!
Kevin Johnson
Via Christi Regional Medical Center

I dont know who made the decision to utilize Pat's services here at VCRMC for the training with Soarian Financials, but it was a very wise choice. She is wonderful to work with. She is personable, knowledgeable and really puts one at ease with this whole process. She obviously really knows her stuff. She is great and for me, she really eliminates the fear factor of messing up and possibly destroying the entire system and learning new tricks!
Rebecca A. Hotze
Via Christi Regional Medical Center

Cheryle is doing an exceptional job here. I think she is quite amazing! I appreciate her insights into the work that needs to be done.
Jan Glass, Project Manager
Asante Health

Cheryle brings so much to the table as a consultant. She is personable and works well with all levels of staff. She is a good listener, a skill not possessed by many!! She is self motivated and self directed - she can define the request, outline the plan and pursue the goal without any direction or supervision. She can work in and with a team, respond effectively to individual needs or collaborate with large groups. She can and does "do it all"!! To me, most importantly, she is a good nurse - and uses her knowledge of patient care to develop opportunities that improve the care of the patient using technology! She will be greatly missed by our analysts - both as a mentor, a collaborator and a friend!
D.J. Peoples, RN
PHNS, Inc.