| We have been extremely pleased with Lisa's work and dedication. We are very busy with CPOE enhancements and developments. AT times (it seems almost always) it gets very hectic here, but she never complains and goes the extra mile to finish the assignments with a smile. We very much appreciate her supportive nature and her excellent work. |
Ziband Zelazny
University of California, San Diego |
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| HDS proved to be committed to providing quality Certified Epic consultants with the value added experience I needed to get the job done. This was evident from the first time I spoke to them to the time they finished up my project. |
Kristen Myers
Mount Sinai |
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| Cheryle brings so much to the table as a consultant. She is personable and works well with all levels of staff. She is a good listener, a skill not possessed by many!! She is self motivated and self directed - she can define the request, outline the plan and pursue the goal without any direction or supervision. She can work in and with a team, respond effectively to individual needs or collaborate with large groups. She can and does "do it all"!! To me, most importantly, she is a good nurse - and uses her knowledge of patient care to develop opportunities that improve the care of the patient using technology! She will be greatly missed by our analysts - both as a mentor, a collaborator and a friend! |
D.J. Peoples, RN
PHNS, Inc. |
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Hello Leslie,
I would like to take this opportunity to thank you for the excellent work you have done on this interface. You are the consummate professional! You handled it all with such grace and good will. Please know it is recognized and much appreciated.
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Barbara Jenkins
PHNS |
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| Cheryle is doing an exceptional job here. I think she is quite amazing! I appreciate her insights into the work that needs to be done. |
Jan Glass
Project Manager
Asante Health |
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| I dont know who made the decision to utilize Pats services here at VCRMC for the training with Soarian Financials, but it was a very wise choice. She is wonderful to work with. She is personable, knowledgeable and really puts one at ease with this whole process. She obviously really knows her stuff. She is great and for me, she really eliminates the fear factor of messing up and possibly destroying the entire system and learning new tricks! |
Rebecca A. Hotze
Risk Management Legal Specialist Clinical Quality and Patient Safety Department
Via Christi Regional Medical Center |
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| Pat is a great resource and were very happy to have her on-board. We experience all of the great qualities you mention each day we work with her. We are very lucky to have her around!!!!!!!!!!!!! |
Kevin Johnson
Via Christi Regional Medical Center |
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| I will take this introduction as an opportunity to tell you something you probably already know...Lisa and Terri are amazing! They did some awesome work before during and after our SHC opening. I don't know how we would have gotten through without them! They were rocks for us both technically and support wise! |
Ginger McDonough
Director, Patient Access
Mary Washington Hospital |
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Good Morning, Mr. Pace - Please allow me to introduce myself. My name is Sherry Chin and I am one of the CareNet Team members from Adventist Healthcare (AHC). I work for the psychiatric/mental health entity of AHC; known as Potomac Ridge Behavioral Health (PRBH). I am writing to share with you my work experience with Jeannette Behan; in hopes that you will be able to communicate this feedback to future clients.
First, please allow me to give you some history in terms of my work on the CareNet Team. Approximately 2 years ago; I was asked by the Leadership Team at PRBH to join CareNet after the psychiatric nurse on the Team left the organization. At that time I was managing the Staff Development Department and had NO prior experience with Informatics or an Electronic Medical Record (EMR). As a matter of fact; I was the ONLY member on the Team that had no prior experience in this type of role. I was competent in terms of computer skills; but my computer skills were primarily utilized in an administrative and training capacity.
With this new challenge; you can imagine that I was anxious about the new learning curve and the new skill set that I had to develop; in order to move Behavioral Health forward with Cerner. My Team Lead; Debbie Glascock and the other Team members were welcoming and supportive; but I knew that my many questions slowed down their own work and this concerned me. I went on-line and read many articles to try to get up to speed; but I was still falling behind...and then we were fortunate enough to have Jeannette join our Team and that was a blessing!
Jeannette took the time with myself and others to help us develop confidence in using the tools and in designing the build of the application. For me; the most rewarding aspect of working with her was the mentoring that I received. She would take time to give me different clinical scenarios that would allow me to critical think about the use of the EMR in delivering patient care. She allowed me to see that I wasn't so far behind and that it was possible to match my clinical experience with my technology experience. With her mentoring; my confidence increased and before you knew it; I was in the build tools by myself; needing very little supervision. She gave me the safe learning space that I needed to be challenged, to grow and to think in a new way.
I am very thankful to her for her expertise and her guidance. I am hopeful that as this contract ends; she will be able to have the opportunity to take another "newbie" Informatics Nurse under her wings. |
Sherry D.Chin, RN MSN
Care Excellence Lead
Potomac Ridge Behavioral Health System |
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Just wanted to pass on to you how much I have enjoyed working on our EPIC build with Nicole and Diane. They really know their stuff, were always very willing to work around my schedule and were always a pleasure to work with.
I hope we are lucky enough to have their help when we "go live."
Thanks |
Nancy R. Kelly, M.D., M.P.H.
Associate Professor of Pediatrics
Director, Continuity of Care Clinic
UT Southwestern Medical Center
Children's Medical Center Dallas |
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I would like to provide some feedback for Mary.
- She listens extremely well to our questions/assignments
- Delivers what is asked for
- Works well with the team
- Keeps us apprised of what’s going on
- Demonstrates her enthusiasm in her attitude and work
- Stays focused, but appears to be able to multi-task when needed |
Kathi Holt
Nationwide Childrens Hospital |
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Subject: Are consultants worth the money
HECK YEA!
I remain in awe of the help that I have gotten from Terri and Lisa. They do their "assigned work" and they do it very well, but...
There were so many quirky things happening and many frustrating moments for staff. This consulting team, and okay this is corny, were like super heroes. You turn around and they are standing there ready to fix the problem. Outside of the work they were assigned to do:
- Terry stayed with the Access team at peak freak-out times and did on-the-spot trouble shooting, handed out chocolate and talked folks off the ledge as needed.
- Lisa was there and though more behind the scenes, she made fixes happen instantly.
So yes, I am gushing, but you should know that our success at SHC would not have been realized without this team! |
Ginger McDonough
Director, Patient Access
Mary Washington Hospital |
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| HDS was able to provide a qualified candidate to fill our needs in the time frame needed. HDS went above and beyond to ensure that our needs were met. I never felt pressure to change our original contract. |
Lanette Morgan
Program Manager, Clinical Informatics
Freemont Area Medical Center |
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| HDS and Beebe Medical Center collaborated to implement an exciting new feature for our Physician Practices. Not only allowing Practices to view Results in Net Access but to order tests for their patients quickly and easily for their future lab work. Great Job Team!!! |
Barbara Vugrinec
VP/CIO
Beebe Medical Center |
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| There was possibility that we may be losing lab business to other vendors due to the complexity of ordering lab work prior to this functionality being implemented. Now we have much better assurance that we can offer our Physician Practices a simplistic process. |
Ava Wright
Lab Director
Beebe Medical Center |
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Kathleen Dyer, CIO AHC, called today and the first words out of her mouth were praise for all the good work you are doing. Paraphrasing her comments, she said that she has not been around for the 2 plus years this project has been underway, but she understands that more has been done since you all became involved than previously combined. This is a quote, "I am very pleased with the progress and work Stacey's team has accomplished".
Thank you all for your skill, commitment and work ethic. Kathleen asked for an opportunity to explore other opportunities with HDS. There is no doubt in my mind that you all are responsible for her reaching out to HDS. Please keep this to yourself until we have a chance later this week to have a formal meeting with Kathleen.
Great job! |
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Wanted to let you know that I had a very good conversation with Debbi Baker at Senera this morning and she gave GREAT feedback on you.
She said you were "wonderful...awesome", "had a great work ethic", and "the best attitude...she couldn't ask for a better person to have work on her team". She said you were always positive and if you didn't know something you said you'd find out how to do it. She has asked to extend your contract through Jan 31, 2009. You would continue to work remotely as you are now. This is a wonderful compliment to you...both to be extended twice and to be allowed to do all of your work remotely because they have a huge trust in your work ethic.
I'll keep you posted as I have ongoing communication with her, but wanted to give you a hearty "congratulations"
Great job!! |
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| HDS delivers what they say they are going to deliver! I have been very impressed with the quality of their consultants that have been on board with Novant for over a year. We have experienced continuous contiguous coverage for our projects that have helped us make our deadlines. |
Mary Stewart
Novant Health |
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