I remain in awe of the help that I have gotten from Terri and Lisa. They do their "assigned work" and they do it very well, but...

There were so many quirky things happening and many frustrating moments for staff. This consulting team, and okay this is corny, were like super heroes. You turn around and they are standing there ready to fix the problem. Outside of the work they were assigned to do:
- Terry stayed with the Access team at peak freak-out times and did on-the-spot trouble shooting, handed out chocolate and talked folks off the ledge as needed.
- Lisa was there and though more behind the scenes, she made fixes happen instantly.

So yes, I am gushing, but you should know that our success at SHC would not have been realized without this team!


Ginger McDonough, Director, Patient Access
Mary Washington Hospital